Refund policy

We operate a 14-day return policy, giving you 14 days after receiving your item to request a return.

Eligibility & Item Condition Policy

To be eligible for a return under our policy and UK consumer rights regulations:

  • Unopened Sensory Products & Mystery Boxes: Fidget toys, sensory items, squishies, putty, slime, and mystery boxes must remain strictly unused, unopened, and in their original packaging with all factory seals, tags, and shrink-wrap intact. Due to health, hygiene, and the nature of sensory materials, we cannot accept returns on squishies, slimes, or putties that have been opened, handled, or stretched.

  • Mystery Boxes & Blind Bags: Must remain completely sealed and unopened. Because mystery boxes and blind collectibles rely on randomized surprise items, unsealing them fundamentally diminishes their value and makes them ineligible for return.

  • General Condition: Items must be in the same condition that you received them, complete with any accessories, tins, or informational inserts.

  • Proof of Purchase: A valid order confirmation number or receipt is required.

How to Start a Return

To start a return, email us at hello@wigglepiggle.co.uk.

Once your return is authorized, send your parcel to:

WigglePiggle Returns
194 Southwood Road
Dunstable, Bedfordshire
LU5 4EL
United Kingdom

Note: Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect. We strongly recommend using a tracked postal service (such as Royal Mail Tracked), as we cannot accept liability for returns lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged from transit, is defective out of the box, or you received the wrong product, email us immediately at hello@wigglepiggle.co.uk with clear photos and your order number so we can arrange a replacement or full refund.

Exchanges

We do not offer direct exchanges. If you want a different colour, style, or product, simply return the unwanted eligible item following the steps above. Once approved and refunded, you can place a separate new order on our website.

Refunds

Once your returned parcel is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund. Approved refunds are credited directly back to your original payment method within 5–10 business days.